Conducting Farm And Ranch Tours

Appropriate planning is essential if you want to present a positive image of your farm and of the alpaca industry as a whole, and to be well prepared for a group visit. Farm tours should not, generally, be conducted in an ad hoc manner.
It is important to think about what kinds of images you want your visitors to take with them when they leave (impressions, experiences, knowledge, facts, products). Here are some considerations to take into account when assessing your state of readiness for a farm tour:

When is the best time of year for you to provide tours? Is the weather generally good at that time of year? Are unsightly chores like manure spreading or machinery cleaning occurring during that time?

Will you offer snacks to eat at the end of the tour?
Can visitors safely tour your facility? Remember, safety is your responsibility!

Is your farm relatively clean and in good repair? Do you practice good pest and waste management programs? Are you prepared to answer probing questions about your practices?

Are your animals clean?

Will your tour present a positive image of the alpaca industry as a whole?

Is your farm accessible to persons with disabilities? If not, you may need to make this clear before the tour.

Preparation

Develop rules for photography. You need to decide whether visitors can take pictures of everything they see or only in certain areas. Consider providing a specific location for group/family commemorative photos where pictures can be taken beside a farm sign, farm product, or some other piece of memorabilia.

Be sure you have given adequate attention to hygiene. Assess the adequacy of your bathroom and hand washing arrangements, especially if visitors will be handling animals before they eat.

Provide for adequate amounts and locations of garbage cans in the eating areas.
Public Relations: Call your neighbors to let them know about the planned tour.
Esthetics: Ensure that ill and injured animals or discarded products will not be on display during the tour or visible to your guests.

The Tour Schedule and Presentation

Develop a tour program and a verbal presentation that can be modified to fit the interests and backgrounds of the audience.

Post signs that clearly outline safety requirements.

View your operation through the eyes of a visitor. Point out the obvious and explain the reasons behind specific operations.

Discuss your breeding program, fiber selling opportunities, investment potential…
Select three to five points of emphasis that you want to reinforce throughout the tour. What would you like guests to have learned by the end of your tour? Whenever possible, make it an interactive, hands-on, experience. But don't bore your audience with your pet peeves. They are there for recreation, relaxation, and education.
Have safe, organized, hands-on opportunities for children (touch the crias, feed the adults carrots or apples, put feed samples in a bucket for touching, etc.). For younger children (preschool to 3rd grade), use body language to accompany your verbal explanation to help them learn and keep them involved.

How many people can you comfortably accommodate in a group and still conduct an effective tour? Practice the tour with other helpers who will also be leading groups.
Practice the tour program with a person who is not involved in your operation and get their feedback.

Walk your tour. Check off how long it takes. Is the terrain level and well drained?

Tour Contact

Ascertain the general age and abilities of the members of the tour in terms of the approximate number of adults and children and why the group wants to visit your farm. Establish a comfortable ratio of chaperones to children and youth if you feel it is necessary.

Discuss parking and provide directions to parking facilities.

Suggest clothing that enhances safety, for example closed-toe, low heel shoes and comfortable clothing. Suggest people bring hats and sunscreen in the summer, and warm clothing in other seasons.

Discuss meals. Will the group be eating on your property? What will meals cost? Are your picnicking facilities adequate, if that is an option?

Briefing the Group

Greet your visitors on the bus if they arrive by bus. Some tour buses have a PA system that you might use to address your audience.

Introduce yourself and firmly but politely establish expectations regarding conduct and behavior (appropriate for the age group).

Remind visitors that your farm is a working, production-oriented operation, not an amusement park.

Children should be advised to: walk, remember that rocks stay on the ground, stay with the group, be good listeners, and raise their hands when they have questions.
Prepare visitors for regular farm environmental hazards such as odors, flies, dust or loud noises. However, to the extent that you can, take steps to mitigate these environmental irritants.

Conducting the Tour

Walk at a pace appropriate to the group's size and age.

Have a responsible person at the rear of the group to assist with keeping the group together.

Children should be encouraged to repeat new words and concepts as you explain them.

Be sure to explain any industry terms that may be foreign to your guests. For example: crias, dams, herd sires, cushing, Suris, Huacayas, Accoyo…

Answer only questions about what you know and limit your comments to your farm. Avoid ideological debates with guests or customers.

Concluding the Tour

Allow plenty of time for questions.

Review the main concepts you introduced and refer to the key theme(s). For children's groups, use a fill-in-the-blank method, encouraging the children to participate, thus reinforcing the information.

Fiber samples or finished product (finger puppets, pictures, or even a hat or mittens) provide a great ending. Provide information on how/where they can purchase alpaca products.

Escort the group to the bus or parking area, thanking them for their visit. Encourage them to return.

Post-Tour Review

Ask for an evaluation from the tour contact. What did the visitors like? What would help the group to better assimilate the information? What suggestions do they have for improving the tour?

Establish and update a file of these notes. Review this feedback information with other tour staff before the next scheduled tour.

This Fact Sheet was re- produced (with appropriate permission) by The Alpaca Brokerage Company with some changes to reflect the alpaca industry specifically. The original Fact Sheet was produced by Desmond Jolly, Cooperative Extension agricultural economist and director, UC Small Farm Program; and Denise Skidmore, member of the Agriculture and Nature Tourism Workgroup.